1 Reply Latest reply on Mar 10, 2010 3:47 PM by crispvx

    Searching in WebDesk 7.3.2

    Rookie

      Followed the knowledge setup documents to enable searching however the search results dont always return the correct information, for example:

       

      We index "title" and when I pull up some tickets and search by title, the search results return nothing.

       

       

      Any help is appreciated

        • 1. Re: Searching in WebDesk 7.3.2
          Rookie

          I figured it out, there is a line in the tps.config file in the webdesk folder that needs to be removed, well at least in my case:

           

          <add key="KnowledgeSearchEngine" value="Verity, Lucene" />

           

           

          Also changes the following key:

           

          <add key="FreeTextSearchIndexPath" value="C:\Documents and Settings\All Users\Application Data\Touchpaper\Touchpaper.Framework.Web\" />